System installation management in the field:

• Installation instructions and configuration data/settings are accessed in the field through mobile application.
• Customer base is updated with new installation data directly from field.
• Component information is updated to the system configuration by reading each component’s QR-code.
• Location of the installation and even its components are saved to system configuration.
• All updates of previous data extended with installation documentation and possible images and notes are updated from field to the centralized database at office.
• Later installation base with locations and statuses are managed from the office with a web interface.

Service support:

• Service target (an instrument, a device, a machine, a component, etc.) is identified with mobile device by reading an ID-number from a QR code or NFC tag in the target,
• Service history is downloaded to and viewed on a mobile device.
• Performed service operations are marked accomplished and updated to the service history at centralized database.
• Possible problems and related images are also updated to the database.
• Spare parts availability can be checked from the stock database and orders for new parts can be placed immediately through the mobile application.